Privacy Policy

1. Who we are

LocalLine is provided by Insight Tracking, AS, located at Oslo, Norway. If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at privacy@getlocalline.com.

2. What information we collect

We may collect the following types of information:

• Your name, email address, account login details, and contact information.
• Your LocalLine number, forwarding number, account settings, and service preferences.
• Call service data such as call date, time, duration, routing status, and related service logs.
• Voicemail recordings and transcripts, if those features are enabled for your account.
• Billing and subscription information, such as plan type, invoices, and payment status.
• Identity or address verification documents if required by local telecom rules.
• Support messages and other communications you send to us.
• Technical data such as IP address, browser type, device information, cookies, and analytics data.

3. How we collect information

We collect information in a few different ways:

• Directly from you when you create an account, buy a number, add a forwarding number, contact support, or upload verification documents.
• Automatically when you use our website or app, such as through logs, cookies, and analytics tools.
• From service providers that help us operate LocalLine, such as payment processors, telecommunications providers, identity verification providers, and hosting providers.

4. How we use your information

We use your information to:

• Set up and manage your account.
• Provide call forwarding and related services.
• Process payments, subscriptions, and invoices.
• Verify identity or eligibility where required by law or telecom rules.
• Send service-related emails, receipts, security notices, and support responses.
• Prevent fraud, abuse, and unauthorized access.
• Monitor, improve, and troubleshoot our service.
• Meet legal, regulatory, tax, and compliance obligations.

5. Legal bases for processing

If you are in the EEA, UK, or another place with similar privacy laws, we process your personal data only when we have a valid legal basis. These usually include:

• Performing our contract with you, such as providing your LocalLine service.
• Complying with legal obligations, such as tax, accounting, fraud prevention, or telecom compliance requirements.
• Our legitimate interests, such as keeping the service secure, preventing abuse, and improving the product.
• Your consent, where consent is required by law.

6. Who we share information with

We do not sell your personal information for money. We may share information with:

• Payment providers, such as Stripe, to process payments securely.
• Telecom and communications providers that power number provisioning, call forwarding, and voicemail features.
• Cloud hosting, analytics, customer support, and security providers.
• Identity verification or compliance providers, if required for certain services.
• Professional advisers, auditors, or authorities when required by law or to protect our rights.
• A buyer or successor if our business is involved in a merger, sale, or asset transfer.

7. Payments

We do not store full payment card details on our own servers. Payments are processed by third-party payment providers such as Stripe. Their use of your information is governed by their own privacy notices and security practices.

8. Call data, voicemail, and transcripts

To provide the service, we may process call-related data such as call timestamps, duration, routing information, and service status. If voicemail or transcription features are enabled, we may also process voicemail recordings and transcript text. We use this information to deliver the feature, troubleshoot issues, and maintain service quality and security.

9. Cookies and analytics

We may use cookies and similar technologies to keep you signed in, remember your preferences, measure website performance, and understand how people use LocalLine. Some cookies are necessary for the website to work, while others help us improve the service. You can control cookies through your browser settings, and where required by law we will ask for your consent before using non-essential cookies.

10. International data transfers

LocalLine may use providers located in countries different from where you live. When we transfer personal data internationally, we take steps required by applicable law to protect it, such as using contractual safeguards or relying on other lawful transfer mechanisms.

11. How long we keep information

We keep personal information only as long as needed for the purposes described in this policy, including providing the service, meeting legal obligations, resolving disputes, enforcing our agreements, and preventing fraud. Retention periods may vary depending on the type of information and any legal requirements that apply.

12. Your rights

Depending on where you live, you may have the right to request access to your personal information, correct it, delete it, restrict certain processing, object to certain processing, or ask for a copy in a portable format. You may also have the right to withdraw consent where processing is based on consent.

To make a privacy request, contact us at privacy@getlocalline.com. We may need to verify your identity before completing your request.

13. California privacy rights

If you are a California resident and the California Consumer Privacy Act applies to LocalLine, you may have rights to know what categories of personal information we collect, use, disclose, or retain, to request deletion or correction, and to exercise other rights provided by law. You also have the right not to be treated differently for exercising your privacy rights.

To submit a California privacy request, email privacy@getlocalline.com.

14. Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information. No system is completely secure, but we work to reduce risk and protect your data.

15. Children's privacy

LocalLine is not intended for children under 13, or under the minimum age required by applicable law in your country. We do not knowingly collect personal information from children in a way that requires parental consent under applicable law.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the “Last updated” date. Where required by law, we will also provide additional notice.

17. Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at privacy@getlocalline.com.

Insight Tracking, AS
Oslo, Norway]